Refunds & Returns
Shop with confidence – if you’re not satisfied, we offer easy returns and refunds within 7 days.
At Rarenrich, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy to ensure a smooth and hassle-free experience. Please read our policy below for detailed information.
Returns Eligibility
- Timeframe for Returns: You may return your items within 7 days from the date of delivery.
- Condition of Items: To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should be in its original packaging with tags and labels intact.
- Non-returnable Items: Certain products are non-returnable due to hygiene reasons, including earrings, as well as custom-made or personalized items. Please check the product details before making a purchase.
How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email us or call with your order number and reason for the return.
- Return Authorization: Once we receive your request, we will send you a return authorization along with instructions on how to send the item back.
- Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item or damaged goods).
- Return Address: Please ensure the return items are sent to the address provided in the return instructions.
Refund Process
- Once we receive the returned item and verify its condition, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Refunds typically take 5-10 business days to process after we receive the returned item. However, processing time may vary depending on your bank or payment provider.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately . We will arrange for a replacement or refund at no additional cost to you. You must notify us of any damages within 7 days from receiving the product.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size or style, you must return the original item and place a new order. Please follow the return process outlined above and contact us for assistance.
Sale or Discounted Items
Items purchased during a sale or with a discount are subject to the same return and refund policy. However, certain sale items may have special conditions, which will be clearly mentioned on the product page.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item). You will be responsible for return shipping costs.
Terms and Conditions
- We reserve the right to refuse returns if the items do not meet the return conditions outlined above.
- Returned items that do not follow our return policy will not be refunded and will be sent back to you.
